How can we help?
Questions about setting up or using your Visyon projector come to us. Orders, delivery and returns are handled by Amazon.
Email Visyon
Set-up help, a question about your model or a fault. Tell us your model (Turn 1, HY300 Ultra or J500) and your Amazon order number, and we aim to reply within one working day.
Write an emailOrders, delivery & returns
Your order was placed on Amazon, so tracking, delivery changes and returns are managed in your Amazon account under Your Orders.
Go to Your OrdersBefore you get in touch
The picture is blurry
Adjust the focus (a ring around the lens on the J500, the focus control on Turn 1 and HY300 Ultra) while something with text is on screen. If the edges stay soft, check the projector is square to the wall and not too close; every projector has a minimum distance.
The picture is a trapezoid, not a rectangle
This happens when the projector is tilted. Use keystone correction in the settings (automatic on Turn 1 and HY300 Ultra), or level the projector so it points straight at the wall.
The picture is upside down or mirrored
Open the projector's settings and look for the projection mode (front, rear, ceiling). Choose the mode that matches how the projector is placed.
An app won't install or won't play
Check the projector's system updates and that the date and time are correct. Some streaming services only allow their apps on certain devices; if one isn't available, plug a TV stick (Fire TV, Roku, Chromecast) into the HDMI port and use its apps.
No sound, or sound is out of sync
Check the volume on the remote and that a Bluetooth speaker isn't still connected. Bluetooth audio can lag a little; a wired speaker on the audio output avoids this.
WiFi keeps dropping
Move the projector closer to your router or use the 5 GHz network if your router has one. Restarting the router and the projector clears most connection problems.